Terms of Service

CourierAssist is a trading name of Cairgo Limited, a company registered in England and Wales under company number 12641046, with its registered office at 19 Twickenham Gardens, Greenford, England, UB6 0LU.

CourierAssist is a marketplace platform that connects Shippers who need same-day deliveries with independent Drivers who fulfil them. We are not a carrier, courier company, or logistics provider ourselves — we operate the matching, dispatch, and payment infrastructure that Shippers and Drivers use to transact with each other.

As a Shipper, you agree to:

• Provide accurate pickup and drop-off addresses, and honest details about the size, weight, and nature of the parcel when booking a job.
• Pay the fare and any applicable fees in full at the time of booking.
• Never book a delivery for illegal goods, prohibited items, or anything a driver could not lawfully carry.

As a Driver, you agree to:

• Hold a valid driving licence and vehicle insurance appropriate to your vehicle, including Hire & Reward cover for carrying goods on behalf of others.
• Operate as a self-employed, independent contractor — you are responsible for your own tax and National Insurance contributions. Using CourierAssist does not make you an employee or worker of the platform.
• Handle parcels with reasonable care and complete accepted jobs in good faith.

CourierAssist charges a 15% commission on the driver's earnings for every completed job, and a separate 5% service fee added to the shipper's total at checkout. Both are disclosed before a job is booked or accepted.

• Cancelling before a driver has been assigned: full refund.
• Cancelling after a driver has been assigned: 50% refund.

CourierAssist operates the marketplace connecting Shippers and Drivers — we are not the carrier of any parcel. To the fullest extent permitted by law, our liability is limited to the operation of the platform itself; loss, damage, or delay in transit is a matter between the Shipper and the Driver who accepted the job.

These terms are governed by the laws of England and Wales.

Questions about these terms can be sent to support@courierassist.co.uk.